Outdoor Adventures under investigation by the Consumer Protection Division of the State Attorney General’s office

The company that owns Outdoor Adventures, 4392 N. Irish Rd., is under investigation by the Consumer Protection Division of the State Attorney General’s office after numerous complaints about its sales practices.

The state sent notice to Outdoor Adventures’ headquarter in Bay City last week, ordering the company to “cease and desist from engaging in the unlawful business practices” described in a letter sent to the company and shared publicly by the Attorney General’s office.

The letter claims there have been a total of 28 consumer complaints against Outdoor Adventures since 2016 – this includes 10 complaints to the Consumer Protection Division.

“In recent months, we have been reaching out to some of these consumers and gathering documentation,” said the letter from Michigan Attorney General Dana Nessel’s office. “Four consumers have supplied us with notarized affidavits so that you can understand the nature of the proof being assembled.”

The letter goes on to say earlier this year the Consumer Protection Division brought to the AG’s attention that Outdoor Adventures had stopped responding in any way to consumer complaints being forwarded to it through the mediation process.

“We thus began giving heightened scrutiny to both new and previous complaints,” the letter stated.

The various complaints consistently raise the following concerns:

• Consumers are lured to timeshare presentations by phone calls or mailings telling the, they have won a drawing with potential prizes that include a choice of $20,000 of a new pick-up truck. While no consumer we’ve interviewed has been able to provide a copy of the mailing (which is collected at the presentation), all agree it does not include information about the services and prices that are the subject of the presentation.

• Causing a probability of confusion or misunderstanding about the legal rights, obligations, or remedies of a party to a transaction;

• Causing probability of confusion or misunderstanding about the terms or conditions of credit if credit is extended in a transaction;

• Failing to promptly restore a deposit, down payment, or other payment

• Gross discrepancies between the oral presentations of the seller and the written agreement covering the same transaction

• Causing coercion and duress as the result of the time and nature of a sales presentation.

• Outdoor Adventures operates eight campgrounds in Michigan: Davison, Grand Haven, Kalamazoo, Mt. Pleasant, Omer, Standish, Sterling and West Branch.

A statement issued by Outdoor Adventure’s corporate headquarters said: “We are aware of the Attorney General’s notice that we received on Friday, Aug. 9, 2019. We look forward to collaborating with our members and the Attorney General’s office to work through any confusion concerning our memberships.

Outdoor Adventures’ mission is to provide the best experience for families to enjoy the great outdoors and create lasting memories together.

“We will continue to fulfill this mission with our approximately 19,000 satisfied members throughout Michigan.

“We will have a conversation with the Attorney General’s office into their allegations and look forward to defending our business practices.”

News Type: 
General