Corporate Solicitor Member
Those Members who work for regulated firms of solicitors will come under their own disciplinary rules and procedures.
That said, if our Member is disciplined by his employer, the matter ought to be reported back to ourselves.
However, should the issue be one whereby it affects the Institute and the issue will fall under the jurisdiction of the Secretariat, they will investigate and adjudicate in accordance with its own rules.
If our Member fails to resolve a problem to the satisfaction of its client, that client is permitted to contact us and the Secretariat may investigate.
If a Member is found to have acted in an unprofessional manner or breached our 'Code of Conduct' they may be sanctioned or have their membership terminated.
If a Member refuses to cooperate fully, in a timely manner, in accordance with the timetable of the Secretariat, their membership may be terminated, and the Member’s employer will be informed.
If a member resigns their membership rather than co-operate with an investigation of a complaint, then the Secretariat cannot pursue the matter further.
Should a complainant exhibit unreasonable behaviour, the Institute reserves the right to immediately cease handling the complaint and to cease all further communications with the complainant.
What we cannot do is, impose a fine on members who have acted in breach of the standards, we expect of them nor can we order/award compensation to wronged clients but we can advise.
What we can do is, to try and mediate an acceptable compromise between the member and client and/or sanction/terminate the membership of those members who the Secretariat believes failed to live up to expect standards.
However, if the problem has not been resolved to the satisfaction of the consumer client and our member is a member of another Professional Register, the consumer will be informed as it may be possible that the other body may be able to help resolve the matter better.
The laws of defamation and other relevant laws still apply to complaints so both the complainant and the respondent Member may be subject to legal action from the other (or a third party) if they feel what was said constituted a legal wrong.
In the interests of fairness, the Institute reserves the right to show all communications received from the client to the member and vice-versa
Please be aware, the Institute, its Secretariat or its Executive officers are not regulators nor do not have any powers to compel action to be taken or to award compensation. We can, however, discipline members and advise their clients how to complain to those who can.